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Is an Emotion Decoding Software a Helper or an Intruder?

May 25, 2010 Leave a comment

I read some time ago that a computer program called Magnify is able to decode the human voice and identify the person’s emotional state in real time. The program works by tearing apart the person’s voices, separating frequencies and measuring the qualities, such as intensity and intonation, of these wavelengths. It is used by some American companies in their call centers in the US.

However 17 to 24 percent of the time Magnify failed in its judgment. According to eXaudios – the company that developed the program – it was because that the person’s medical condition distorted his speech, like autism or schizophrenia. Therefore the company is working on identifying personal diseases as well.

My first reaction was that it sounds pretty cool. With smart phones we are already like carrying our personal assistant around, Read more…

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